floors & more
Shipping Policy
last updated: 13/10/25
thank you for shopping with floors & more
we take great care to create and deliver your personalised items- from custom T-shirts and pyjamas to water bottles and Christmas décor- as quickly as possible. please review our shipping policy below.
processing times
* personalised items : as each product is made to order, please allow 5-10 business days for processing before your order is shipped.
* non personalised items: typically ship within 2-3 business days.
* during peak seasons ( such as Christmas) processing times may be slightly longer. well always try our best to keep you informed.
shipping rates & delivery times
* shipping costs are calculated at checkout based on your delivery location and the weight of your order.
* estimated delivery times (after dispatch)
* UK: 2-5 business days
please note that these are estimates and actual delivery times may vary depending on postal or courier delays beyond our control.
ORDER TRACKING
once your order has been shipped, you'll receive a confirmation email with tracking details ( where available) so you can follow your parcels journey.
SHIPPING DELAYS
we are not responsible for shipping delays caused by:
* incorrect shipping information provided by the customer
* postal or courier disruptions
* seasonal backlogs
we will however, do our best to assist you in tracking and resolving any issues.
INNCORRECT ADDRESS OR UNDELIVERABLE PACKAGES
please double check your shipping details at checkout.
if an order is returned to us due to an incorrect or incomplete address, the buyer will be responsible for th re-shipping cost.
LOST OR DAMAGED PARCELS
if you order arrives damaged or does not arrive within the expected time frame, please contact us within 7 days of delivery( or expected delivery) at floorsnmore1709@gmail.com and well work with you to resolve the issue promptly.
CHRISTMAS & PEAK SEASON ORDERS
to ensure your personalised gifts arrive in time by Christmas please place your order by December 10th.
orders placed after these dates may not arrive before Christmas due to high seasonal demand.
CONTACT US
if you have any questions about shipping or need help tracking your order, please contact our support team at
07956708796
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