we use your information to:

• process orders and deliver products

• provide quotes and respond to enquires

• personalise and create custom items

• improve our website and serices

• send order updates and or service-related communications

• maintain business records 

• comply with legal obligations

we do not sell or rent your personal information to third parties​

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Legal basis for processing

we process your information under one or more of the following legal bases:

• contract- to fulfil your orders or respond to your requests

• legitimate interest- to improve our services and protect our business

• consent- when you agree to optional communications or cookie usage

• legal obligation- for tax, accounting, and regulatory requirements

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Sharing your information

we may share your information with:

• delivery companies 

• payment processors 

• service providers involved in website hosting or analytics

• suppliers involved in creating personalised items 

• legal or regulatory authorities if required

we only share information necessary to complete your order or comply with the law​

Data retention

we keep your information only for as long as necessary, including:

• order and customer records (typically 6 years for tax purposes)

• email enquiries 9 for a reasonable business period)

after this time, your information will be securely deleted or anonymised.​

Your rights 

under date protection laws, you have the right to:

• access your personal information

• request correction of inaccurate data

• request deletion where applicable 

• object to processing 

• request data portability

• withdraw consent at any time

to exercise any of these rights, please contact us using the details below.​

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